Refund policy

Returns
You have 14 days from the date you receive your order to request a return, in line with UK Consumer Contracts Regulations. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at beviashopuk@gmail.com with your order number and reason for return.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5-10 business days to your original payment method.

Damaged or Incorrect Items
If your item arrived damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items
For hygiene reasons, used beauty tools and opened skincare products cannot be returned unless faulty.

Contact Us
If you have any questions about our returns process, reach out to beviashopuk@gmail.com.